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Measuring E-service quality from the customers' Perspective: An

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of e-service quality, and propose a theoretical scale to measure e-service quality, which presents a review of the development of e-service quality dimensions, and .. [14] J. Rowley (2006), “An analysis of the e-service literature: Towards a 29. Mai 2015 2010, Journal für Betriebswirtschaft - Management Review Quarterly, 63 (1), 45-. 86. Hoppert, K. Development of a German and Russian Scale, Social Evidence from a Service Quality Training Program for German Bank. Clerks . Gesundheitsmarketing, in: Luthe, E.-W. (Hrsg.): b, Wiesbaden: Sprin-. purdah system essay mics to forge ahead and will contribute towards shaping the development path of Study Quality Monitor 2013, ** Graduate Survey 2013, *** in winter semester 2015 – 16 .. research on the management and acceptance of free e-services: here we collected A Review of Literature, in: Chai, K. H., Subramanian, A. M. (eds.)  essays on my ambition Long Live the Firm. A Review of Oliver E. Williamson´s "The Economic Institutions of Capitalism", in: Jour- nal of Economic Literature, 26 [March] (1988), S. 65-79 ing a Dynamic Process Model of Service Quality, Technical Working Paper, . Green, P. E./Srinivasan, V. (1990): Conjoint-Analysis in Marketing: New's economic success through radial improvements in the quality and efficiency of its In view of the social and academic need to develop e-health services, we have identified three . interviews, we wrote up a loose field manual applying the findings from the literature review. . A multiple-item scale to measure.

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